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Shipping Information

Fast, reliable delivery of premium wines across Nigeria

Delivery Areas & Rates

We deliver premium wines to major cities across Nigeria with guaranteed safe handling and temperature-controlled transport.

🏙️

Lagos

₦5,000
Same-day or Next-day
  • Orders before 2 PM: Same-day
  • Free shipping over ₦150,000
  • All areas covered
  • Cash on delivery available
🏛️

Abuja

₦8,000
2-3 Business Days
  • Express delivery available
  • Free shipping over ₦200,000
  • All FCT areas covered
  • Real-time tracking
⚓

Port Harcourt

₦10,000
3-4 Business Days
  • Reliable delivery service
  • Free shipping over ₦250,000
  • Major areas covered
  • Secure packaging

📦 Free Shipping Eligibility

  • Lagos orders over ₦150,000
  • Abuja orders over ₦200,000
  • Port Harcourt orders over ₦250,000
  • Discount applied automatically at checkout

Delivery Timeframes

We understand the importance of timely delivery. Here's what you can expect:

⏰ Standard Delivery Times

  • Lagos: Orders before 2 PM arrive same day (Mon-Sat)
  • Lagos: Orders after 2 PM arrive next business day
  • Abuja: 2-3 business days from order confirmation
  • Port Harcourt: 3-4 business days from order confirmation
  • Weekends: Orders placed Sat-Sun process Monday morning
  • Public Holidays: No deliveries, resume next business day

Order Tracking

Stay informed every step of the way with our comprehensive tracking system.

SMS Notification

Receive tracking number and delivery updates via SMS

Email Updates

Detailed order status and delivery confirmations

WhatsApp Support

Real-time updates via our WhatsApp business line

Phone Support

Call +234 805 700 0023 for instant order status

Professional Packaging

Every bottle is carefully packaged to ensure it arrives in perfect condition.

🛡️ Our Packaging Standards

  • Bubble Wrap: Each bottle individually wrapped in premium bubble wrap
  • Dividers: Sturdy cardboard dividers separate bottles
  • Double Boxing: Premium wines shipped in reinforced double boxes
  • Temperature Control: Insulated packaging for heat-sensitive wines
  • Fragile Labels: Clear handling instructions for courier partners
  • Insurance: All shipments insured against damage or loss

Delivery Inspection

We encourage all customers to inspect their orders upon delivery.

✅ What to Check:

  • Packaging is intact with no visible damage
  • Bottles are unbroken with seals intact
  • Correct wines and quantities as ordered
  • Temperature of bottles (should not be hot)
  • Report any issues to courier immediately
  • Take photos if damage is discovered

⚠️ Damaged or Incorrect Orders

Contact us immediately at +234 805 700 0023 or via WhatsApp. We'll arrange a replacement or refund within 24 hours. Do not accept delivery if packaging appears severely damaged.

Special Delivery Requests

We accommodate special delivery needs whenever possible.

Gift Wrapping

Complimentary premium gift wrapping available - mention in order notes

Scheduled Delivery

Specify preferred delivery date/time in Lagos - we'll do our best

Gift Message

Include a personalized message card with your order at no charge

Business Delivery

Office deliveries welcome - provide specific floor/suite information

Delivery Support

Need help with your delivery? Our team is here to assist.

📞 Contact Our Delivery Team

  • Phone: +234 805 700 0023 (Mon-Sat, 9 AM - 6 PM)
  • WhatsApp: +234 805 700 0023 (Instant responses)
  • Email: delivery@nicotawines.com
  • Address: Victoria Island, Lagos, Nigeria